In a rush to know the facts? Here you go: We will always try to aim for next day delivery BUT please allow up to five working days.
If this is going to be a chocolate gift, or corporate gift order? When you add the product to your online shopping basket, you can even choose the date that you want the order to be delivered.
Not in a rush? Here is the longer story about Wickedly Welsh Chocolate Delivery Times.
We ask you to allow for five working days because, sometimes we need to make your little chocolate goodies, fresh, and just for you. Other times it may simply be because we have so many orders on the go, and our packaging and shipping team are flat out trying to get the goodies out the door, so do allow for the full five days that we ask for.
Also, keep in mind that we don’t just throw these little chocolatey dreams (we are modest, but they do taste awesome) into bags and chuck them out the door. Nope. We know that for many of you, these orders are gifts, they are thank-you messages, they are a “well-done”, they are romantic gestures, they are expressions of your very selves.
With this in mind we take the utmost care to make sure that every order is carefully picked, packed and popped off for shipping all in sustainable and recyclable packaging.
Some frequently asked questions to cover everything ordering and delivery:
Q. What is your standard delivery time?
A. Five working days for the UK Mainland, but we will always aim for next-day delivery if at all possible.
Q. Why don’t you offer an 'official' next-day delivery service?
A. This is something we’re working hard on and if demand continues to grow then we will look to offer this service as soon as we possibly can. Right now though, we are a small, family run company and we simply don’t have the capacity to offer a guaranteed next-day delivery.
Q. Do you offer a gift delivery service where you can choose a date in the future?
A. Yes we do! And you can order as far into the future as like to help you be as organised as possible. But please bear in mind, we don’t currently offer Christmas Day, Boxing Day, Sunday or Bank Holiday deliveries.
Q. Do you offer multiple address options, say for a company wanting to send 100 gifts, or a grandparent wanting to send 5 gifts?
A. Yes, when you select the products you want to buy and add them to the basket you can choose that they are a gift. When you open the cart you can then add all the addresses you want to ship them too. If it is a lot of addresses though, why not take the hassle out of it and speak to us on the phone (01437 557122) so you can send all the addresses to us to process, along with the products you want. We can also take your payment over the phone.
Q. Out of interest, have you seen the film Willy Wonka and is your chocolate factory similar to that?
A. You got it in one. Karen and Mark dress in vibrant colours, hold regular events where they invite children to come and have a (socially distanced) look at the factory and make their own Wicked chocolate , (but the main difference is that no one gets hurt , shrunk or zapped when visiting Wickedly Welsh Chocolate), and we no longer use squirrels to sort the hazelnuts for us (they were eating far too many of them).